Return and Refund Policy

 

Return Policy

At Vitalize Home, we're dedicated to ensuring your complete satisfaction with every purchase, but we understand that sometimes returns are necessary. That's why we've designed a customer-friendly Return Policy to make the process as easy and hassle-free as possible for you. Should you need to return an item, simply reach out to us at returns@vitalizehome.com and we'll guide you through the process. Please note that a 30% restocking fee, along with return shipping costs, may apply. However, rest assured that our aim is to provide you with the best service possible, and we're here to assist you every step of the way. Thank you for choosing Vitalize Home for your project needs, and we appreciate the opportunity to serve you.



Refund Policy

At Vitalize Home, we understand that sometimes products may not meet your expectations despite being new in the box. That's why we're pleased to offer a straightforward and customer-friendly Refund Policy. Should you find the need to return a new in-box item, we'll gladly process a refund, minus any restocking or shipping fees, once the item is accepted by the manufacturer. Your refund will be credited back to your original payment method, ensuring a seamless transaction. We value your satisfaction above all else and aim to make the return process as convenient as possible for you. Thank you for choosing Vitalize Home for your home essentials, and rest assured, we're here to assist you every step of the way.



Damage Policy

At Vitalize Home, we strive to ensure your shopping experience is nothing short of excellent, and that includes receiving your products in pristine condition. We kindly request that upon delivery, you carefully inspect your items. Should you notice any visible damages to the shipping boxes, we encourage you to refrain from accepting the delivery. Instead, please reach out to us promptly at 1-833-468-4825 or via email at returns@vitalizehome.com within 14 days of your purchase, providing your order number and details of the damage. Rest assured; we'll swiftly organize a hassle-free replacement at absolutely no charge to you. Your satisfaction is paramount to us, and we're committed to making sure you're delighted with your Vitalize Home experience. Thank you for entrusting us with your home essentials.

Clearance Section Policy: All Sales Final

At Vitalize Home, all items purchased from our clearance section are considered final sales. Whether it's new in box, old inventory, or open box, we do not accept returns or exchanges. Please shop carefully as refunds or exchanges will not be granted under normal circumstances. Thank you for understanding.